In order to provide the best service possible we have established the following policies:
Payment:
Payment for walking or sitting services is due at the time of booking. Please do not leave your payment for the sitter to pick up. You can pay your invoice with Visa or Mastercard.
PLEASE NOTE: For Vacation pet sitting -- We require at least one visit per day for cats. We cannot provide care that is every "other" day for the health and safety of your pet. At least two visits every 12 hours per day is required for dogs but we recommend three (adding a midday) for the comfort of your pet. There are no exceptions to this policy.
Cancellations:
Any cancellations made with less than 24 hours notice of the day of a scheduled visit or series of visits are non-refundable. Any remaining paid visits will be used as a credit towards future visits.
If client is on a monthly program, cancellation must be confirmed by 9 a.m. on the day of visit to receive a credit on your account toward the next month. Client is entitled to up to 3 per month without any penalty. When cancelling from a monthly program client must give 2 weeks notice.
Regularly scheduled walks do not occur on Federal holidays. If you still require your regular visit on these holidays, please let us know in advance so we can add you to the schedule.
Holiday Cancellations:
All Holiday (see list below) reservations must be paid in full at booking. Cancellations 7 days prior to the first visit are entitled to a 50% TOP TAILS® credit for entire schedule and will be given a credit that can be used towards future visits. Cancellations less than one week notice are non-refundable and will not receive a TOP TAILS credit.
We cannot resell time that has been expressly held and reserved for you. To avoid the non-refundable fee, please contact TOP TAILS Pet Sitting with more than 24 hours notice (or 7 days if it's a Holiday reservation) if you need to reschedule an appointment.
Holiday Supplemental Charge:
$10.00 each day listed-
- New Year's Eve Day
- New Year's Day
- Easter (Fri-Sun)
- Memorial Day (Fri-Mon)
- Independence Day (Wed-Sun)
- Labor Day (Fri-Mon)
- Thanksgiving (Wed-Sun)
- Christmas (Fri, 12/23 - Fri, 12/30)
Last Minute / Emergency Pet Care requests:
Please add $12.50 plus your regular service fee for any service requests that we receive the day before or the day of a pet care visit is needed. This fee applies even if it is not necessary for us to be at your home for the full length of a regular pet sitting or dog walking visit. Add $25 for overnight services. Availability is not guaranteed, but we will try very hard to accommodate you.
Key Copies:
We must have two (2) working keys at the time of the initial consultation.
All dogs and cats should be housebroken, non-aggressive and up-to-date on all vaccinations and on a monthly flea/tick treatment.
© 2005-2012 TOP TAILS® Pet Sitting Service LLC
103 Cotton Street
(Just off Main Street in Manayunk)
Philadelphia, PA 19127
Office: 215.508.1903
Fax: 215.508.1902
TOP TAILS® Pet Sitting & Dog Walking Service covers the following neighborhoods: Manayunk, Roxborough, Andorra, Wissahickon, East Falls, Chestnut Hill, Wyndmoor, Erdenheim, Mt. Airy, Germantown, Conshohocken, Lafayette Hill, Belmont Hills, Penn Valley and Bala Cynwyd, Pennsylvania.
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